Cookery Class FAQs

Classes will start promptly at the scheduled start time so you should arrive to Xuan’s house at least 5 minutes in advance.

Our Cookery Classes are live, ticketed events like going to the theatre. Each Cookery Class involves a small number of participants and we must specially purchase ingredients and prepare for each Cookery Class. We must also have a minimum number of participants for each Cookery Class, not only to make the Cookery Classes economically viable, but also to ensure that other participants are able to enjoy the full experience of a shared Cookery Class event. We must therefore operate a strict Cancellation and Rescheduling Policy.

If you need to cancel and give us more than 28 days notice, we’ll issue a full refund. Otherwise, bookings are strictly non-refundable.

With more than 14 days notice, we can transfer your booking to an alternative Cookery Class, subject to certain conditions.

If you’re unable to attend, you may send someone in your place but you’ll need to:

  • Let us know at least 2 hours in advance
  • Provide the person’s name
  • Confirm they have no allergies or particular dietary requirements
  • Ensure they’re aware of our Cookery Class Terms, particularly with respect to our Allergy and Dietary Requirements Policy.

For full details, please read our Cookery Class Terms.

Yes, that’s part of the fun! We’ll enjoy the dishes we prepare together. We tend to set the classes up so we eat at different stages rather than spending hours preparing food and then only being able to eat everything at the end.

If you want to take your uneaten food home, we can provide a takeaway box. However, certain dishes like pho can’t be taken away for various reasons – so remember to save some room for it at the end.

Please see the relevant Cookery Class event page for information about dishes, their ingredients and common allergens.

If you have any non-severe food allergies or specific dietary requirements or preferences and wish to book a Cookery Class, you must contact us prior to booking to let us know and we’ll do our best to make arrangements for you where possible. If you do not make arrangements with us prior to booking, you should be aware that we are unlikely to be able to make last minute impromptu changes to accommodate you and we will not provide refunds in such instances.

We’ll do our best to accommodate dietary restrictions with advance notice. However, please note that we cannot guarantee that all allergens will be completely avoided. Cookery Classes are held in a home kitchen with limited space and resources and delivered only by Xuan rather than in a professional kitchen with professional chefs. The kitchen is routinely used for the preparation of foods that contain a variety of allergens. Constraints or content of the Cookery Class can also impede our ability to cater for allergies or for specific dietary requirements or preferences.

We cannot cater for any severe allergies. Sorry.

Full details can be found in our Cookery Class Terms.

Sorry, not yet!

We’re big fans of fish and plants though, and there are many delicious Vietnamese fish-based and/or plants-only dishes. If you’re interested in veggie/plant-based options, please do email us to register your interest. The more interest, the more quickly we’ll be able to adapt this class and/or offer specifically pescatarian, vegetarian or vegan classes.

We’re currently working on a Summer Rolls + Banh Mi class for example, which will hopefully offer vegetarian and pescatarian options. Sign up to our mailing list or follow our Instagram to be the first to find out when that class launches.

There’ll usually be between 5-8 people per class.

We may need to cancel a class if there aren’t a sufficient number of people booked in (usually 5).

Sincere apologies if this happens to a class you’re booked into. We do our best to fill classes and would love to just go ahead with classes regardless but there’s an enormous amount of preparation time, as well as cost, that goes into classes and it unfortunately becomes unviable without a minimum number of people. We’re also mindful that people attend in part for the social, entertainment, side of things and there usually needs to be a minimum number of people to check that box.

In such cases, we’ll either offer you a full refund or help you reschedule to another date that works for you.

Please see our Cookery Class Terms for further information.

Not at all! Everyone’s there to learn and have fun. We try to make things as hands on as possible, but what opportunities there are to get involved in prep work and cooking will always of course be entirely optional if you’d rather take a back step. If you do want to get involved though, we (and probably others attending the class) can show you what to do.

Please wear practical clothing, a minimal amount of jewellery and, if you have long hair, with hair tied back.

The kitchen can get quite hot, even in winter, so it’s best to not wear heavy jumpers and the like.

We have an outdoor shoes off policy in the house but we’ll give you chef’s clogs to use during the class so wear socks, stockings or other similar foot clothing ideally.

We’ll also provide aprons.

As much as we’d like to serve booze as part of classes, we’re not licensed to unfortunately.

BYOB is totally fine though! We have glasses etc and a large fridge we can chill drinks in too.

Pendlestone Road, Walthamstow, London, E17. The full address will be in your class booking email. Please be sure to check that email and note the address.

We’re about a 10 minute walk from Walthamstow Central station. If you’re coming by tube, there are 3 exits at the top of the escalator – left, straight ahead and right. Take the exit to the right.

On street parking is restricted Monday to Saturday, 8:00 AM – 6:30 PM. We can arrange paid parking for £1 per hour during these times though for parking on the street (and usually there is space directly outside the house). Please inform us if you need us to arrange paid parking for you.

Free parking is available on the street or on nearby streets outside of the restricted hours.

Classes are primarily standing. We’ll stand while preparing the food and then sit around our table when it’s time to eat.

If you cannot stand for relatively long periods, let us know in advance of booking and we’ll see if we make arrangements to accommodate your needs.

No, sorry. 18+ and paying attendees only

Absolutely! Whatever the occasion, we can tailor a cookery class for a group of up to 8 people. Email us here with your preferred date and time or whatever else you have in mind.

Sure, no problem. You can book for yourself and others using our tickets and checkout process. You’ll be prompted to provide names, emails and allergy / dietary requirement information for yourself and any other attendee you book on behalf of. Each attendee will then receive a booking email. We’ll also then use those emails to send the cookery class recipes to each attendee after the class.

If you want your booking to be a surprise gift, they’ll find out as soon as you checkout because they’ll receive a booking email. We have a couple of ways around that though so if you want your booking to be a surprise, contact us via the contact page first and we’ll give you a couple of options for doing that.

Please be sure that anyone you book on behalf of has read our Cookery Class Terms.

You’ll be prompted to provide names, emails and allergy / dietary requirement information for yourself and any other attendee you book on behalf of. Each attendee will then receive a booking email.

We’ve set up the booking process this way so that each attendee will then automatically receive a booking email. The booking emails contain key information, including the cookery class address, date and start time, and directly refer to our Cookery Class Terms which every attendee should read. It also allows us to ensure that attendees check with us in advance about any allergy and dietary requirements where relevant and that we have a clear record of who has the allergy or dietary requirement. Having emails for each attendee also allows us to email the cookery class recipes to each attendee after the class.

Sorry you’re feeling unwell!

Not wanting to make you day worse but due to health and safety requirements, you must not attend if you’ve been vomiting or had diarrhoea within 48 hours in advance of the class due to the higher risk of food contamination. Unfortunately we cannot provide refunds in such circumstances but we’d encourage you to send another adult in your place if possible. Hope you feel better soon!

If you have some other kind of illness, you’ll need to decide whether you’re well enough to attend or not. Please also consider the possible impact on others. For instance, if you’re coughing and sneezing a lot, other attendees may not be happy about being in close quarters with you, whether they say it or not. If you’re at the tail end of a cold though, perhaps consider wearing a face mask and/or taking other precautions and not have contact with any food preparation if you think that whatever you have is no longer contagious and symptoms won’t negatively impact others much, if at all. Basically, we can’t realistically prescribe what you should or shouldn’t do in all instances so please use your own judgment. Again unfortunately we can’t provide refunds if you decide you’re not well enough to attend but we’d encourage you to send another adult in your place if possible. Hope you feel better soon!

No, sorry! We really wish we could accommodate but our house is an old Victorian terraced house with a big step up to the doorway, a narrow curved hallway and no bathroom on the ground floor.

Ok, there’s a LOT of misinformation out there about MSG so let’s set out the fundamentals first:

Monosodium glutamate (MSG) is just the sodium salt of glutamic acid. 

Glutamic acid is an amino acid that is used by almost all living beings in the biosynthesis of proteins. It’s a “non-essential” nutrient for humans, meaning that it’s not essential to get the amino acid from foods because the human body can synthesise it internally (to be clear, non-essential does not mean unnecessary — glutamic acid is necessary). Therefore, glutamic acid is already naturally present in your body. That in turn means that its salts, including MSG, are naturally present in your body. 

As far as consuming glutamic acid is concerned, it can only be tasted when it’s present in its unbound, anionic free form, which is called glutamate (i.e. monosodium glutamate). Whereas glutamate bound in protein is not available until further breakdown by digestion or cooking. 

Significant amounts of glutamic acid (and in its glutamate form) are present in a wide variety of foods. These include marmite / vegemite, yeast extract, soy sauce, oyster sauce, Worcestershire sauce, cheeses (i.e. parmesan), human breast milk (yes, so if you were breast fed as a baby, you had loads of it), cow’s milk, green tea, cured ham, sardines, squid, scallops, mussels, tomatoes, peas, potatoes, spinach, celery, and meats like beef and chicken. It’s also in a huge variety of other foods.

MSG is therefore found in three forms outside the body: 

  • Bound to proteins in foods, then becoming free form glutamate in the body
  • Naturally free form glutamate in various foods
  • Mass produced free form glutamate produced by natural bacterial fermentation in a process similar to making vinegar or yoghurt

Numerous regulatory bodies, including the USA’s Food and Drug Administration and the European Food Safety Authority, have declared MSG safe for consumption. Of course, like table salt, too much of a good thing can potentially be a bad thing, and a small minority of people may indeed have sensitivity to a high intake of MSG (bearing in mind however that its already in our bodies and naturally occurring in a whole range of foods we all regularly consume). An association between MSG consumption and the various symptoms claimed to be triggered by its consumption has not been demonstrated under rigorously controlled conditions though.

The above information from the following Wikipedia pages, we just paraphrased and reordered key information to make things clearer:

So, back to Pho + Family classes:

Yes, there’s naturally occurring MSG in various of the foods making up our class dishes.

Additionally, traditional recipes, particularly dishes like Pho, do tend to add some mass produced MSG. It’s just like adding some common table salt but the sodium level is lower and the MSG augments the umami flavour in a way that table salt can’t. Often bouillon is added to dishes like Pho too, which many people are unaware also usually contains added MSG. Certain condiments used, like Hoisin and Sriracha, often contain MSG too (it’s sometimes in their ingredients list as E621). Certain of Xuan’s recipes do use a very small amount of MSG in certain dishes, including the Pho.

That all said, if you’d like to avoid the added mass-produced MSG for any reason, we can usually accommodate that simply by not adding the mass-produced MSG or any bouillon. You’d also need to go “Hanoi-style” for the Pho and omit Hoisin and Sriracha. Bear in mind though that MSG in its naturally-occurring form will still be in certain of the foods and in your body already and so no added mass-produced MSG doesn’t mean no MSG — we just want to be clear about that so you don’t think that no added mass-produced MSG means no MSG at all.

If that’s your preference, be sure to contact us in advance of booking in accordance with our Allergy and Dietary Preferences Policy in our Cookery Class Terms to be sure we can accommodate you for your particular class.

Of course!

We’ll have sheets with recipes to follow in the class. We’ll then send each attendee an email after the class with a link to download a PDF of the menu recipes to help you put all your new Vietnamese cooking knowledge into action.

You’re welcome to bring a notebook and pencil to the class to take notes too if you like.

Gift Card FAQs

Gift cards expire 6 months (183 days to be precise) from the purchase date, extendable for a further 3 months in certain circumstances and subject to our Gift Card Terms.

The expiry date will be in the Gift Card email at the bottom.

Firstly, keep an eye out for new classes being scheduled. We update the cookery class event calendar and page from time to time.

Secondly, if you’ve been doing that and they’re selling out or you still can’t book for some reason, send us a message via the contact page. No promises, but we might be able to work something out.

Thirdly, subject to the Gift Card Terms, we might be able to extend your initial 6 month gift card period by a further 3 months depending on circumstances. See Gift Card Terms for more information.

Yes. Send us a message via the contact page, including your Gift Card code.

Gift Cards purchased for delivery ‘now’ should be delivered promptly by email to the provided recipient email address.

Gift Cards purchased for delivery on a future date should be delivered by email to the provided recipient email address at 08:00 UK time on the chosen date.

The purchaser of a Gift Card should receive a payment receipt email shortly after purchase.

Please double-check that the correct email addresses have been entered when purchasing Gift Cards and if any expected emails have not been received by the expected times, please check spam/junk folders and then contact us if not there.

Sure, no problem – spoil yourself!

Just use your own email as the recipient email address.

Gift Cards purchased for delivery ‘now’ should be delivered promptly by email to the provided recipient email address.

Gift Cards purchased for delivery on a future date should be delivered by email to the provided recipient email address at 08:00 UK time on the chosen date. If you require a different time, please contact us after purchase and we can adjust.

No, sorry. Currently gift cards are only for Pho + Family cookery classes.

Gift Cards are non-refundable except in accordance with the purchaser’s statutory rights.

The purchaser of a Gift Card may cancel that Gift Card within 14 days of purchasing it by contacting us. Provided the purchaser has contacted us within 14 days of purchasing the Gift Card, we will refund the value of the Gift Card provided that it has not yet been used to book a class that is due to happen beforehand. In these cases, we will only refund any remaining value of the Gift Card. The refund will be paid to the purchaser’s original payment method within 14 days from cancellation.

No, sorry! Gift cards cannot be exchanged.

If it’s within 14 days from the date it was purchased, you can ask the purchaser to contact us for a refund in accordance with the Gift Card Terms.


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